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Experience design means more than user experience: It involves both the digital and physical realms, engaging customer experience and human behavior. XD 2020 pushes for deeper discussions around how interaction design principles impact the work of experience designers.

by gregory
Supporting the People Behind the Product
Supporting the People Behind the Product
Julie believes that the individual contributor (IC) track should be full of possibilities for leadership, even though the roles aren’t always structured to enable that. In her mind, that’s the difference between a manager and a leader
by gregory
Apple’s iPhone 11 Pro battery case sports a new camera button
Apple’s iPhone 11 Pro battery case sports a new camera button
The intensive programmes, which are often just a few months long, help startups refine and grow before a “pitch day” to potential investors and press. Such schemes provide mentorship, money and networking, often in exchange for equity
by gregory
A beginner’s guide to customer journey maps
A beginner’s guide to customer journey maps
For a small business entrepreneur, “that’s a big deal because that means they’re not going to get paid, which means that tuition payment for their kid in college may be in jeopardy. So we take that really, really seriously
by gregory
Establishing That You Have Something To Say
Establishing That You Have Something To Say
Concepts that can make that vision more tangible. Our stakeholders are often editos with strong points of view on design and layout—and they love to edit whatever we come up with! Their perspective can give us essential focus as we move
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